Z-Glass

FAQ

CARE:

Glass can be cleaned by wiping with a soft damp cloth or glass cleaner with no additives. Apply glass cleaner to a soft cloth rather than directly on the glass to avoid overspray that may damage other finishes.

HOW CAN A CUSTOM ORDER BE PLACED?

This site is currently informational and does NOT contain all available designs, styles, and product types. Custom orders are welcome as to design, color, style, and product types. Once information is provided on desired effect, almost any idea can be designed.

IS THE Z GLASS SURFACE SAFE?

Yes. We work with low iron, cast fire glass, which is the highest quality of tempered glass. Our finished glass product is heat resistant, scratch resistant, and non-slippery

WHAT SAFETY CERTIFICATIONS HAS THIS PRODUCT PASSED?

A. Certifications in European Union (EU)/Hungary

1. Insulating/Thermo (no.: M-3139/2008)
2. Coated/tempered (no.: M-3020/2006)(no.: 3041/2008)
3. Laminated/security (no.: M-3052/2007)
4. Extra Security (no.: 3991-10-3/20071213)
       a. Bullet proof, anti-burglary, anti-break through, etc.

B. Inside Factory Tests (IFT)

1. Mechanic impacts (wind, snow, permanent load and payload)
2. Water (hydraulic cutter, high water pressure, and boiling tests)
3. Heat (between -37 + 105 Celsius (surface)
4. Ultra Violet (UV) (28-45 years counted on sunny hours of latitude 38 degrees. This was limit of the UV aging chamber, not of the product).

ARE THERE WARRANTIES ON Z Glass' PRODUCTS?

Yes. All of our products come with a warranty. Warranties differ by product type and are outlined below:

Inside Applications: 15-17 years
Outside Applications: 9-11 years

HOW LONG ARE LEAD TIMES (TIME DIFFERENCE BETWEEN INITIATION AND EXECUTION OF PROCESS)?

Our lead times are among the best in the industry. Lead times typically are between 3-6 weeks. Please contact our customer service concierge for more details.

WHAT ARE THE CUSTOMER RESPONSIBILITIES DURING PRODUCT SELECTION AND ORDERING?

Provide exact dimensions and/or design drawing for orders OR approve drawings by company prior to production, insure scale and fit for application

Provide a written P.O. (purchase order) with complete specifications when ordering glass or sign a P.O. provided by the showroom with complete specifications.

Select design and provide all COD (customer's own design) to initiate production of glass in a timely manner

Review all information on supplier's Acknowledgement for glass and make necessary changes to Acknowledgement in writing immediately upon receipt.

Any change to an order after 10 working days may result in a change order fee.

Approve all finish samples requested for approval. We will inform the client of accurate lead times and status of orders as production proceeds.

HOW CAN A Z GLASS CUSTOMER AVOID SALES TAX CHARGES?

In order to avoid sales tax charges, you must also complete and submit a certificate of resale form for the state(s) in which you do business & submit a copy of your certificate of registration.